{"id":143,"date":"2020-05-17T08:06:53","date_gmt":"2020-05-17T08:06:53","guid":{"rendered":"https:\/\/www.trustedstay.in\/blog\/?p=143"},"modified":"2020-06-10T03:41:42","modified_gmt":"2020-06-10T03:41:42","slug":"customer-retention-strategies-for-serviced-apartments","status":"publish","type":"post","link":"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/customer-retention-strategies-for-serviced-apartments\/","title":{"rendered":"Customer revisit to your serviced apartment Guaranteed"},"content":{"rendered":"<p>Do you want to know those 35 small things which does not cost money but will ensure that your customer revisits your serviced apartment?<br \/>\n<!--more--><br \/>\n<div class='code-block code-block-2' style='margin: 8px 0; clear: both;'>\n<script type=\"text\/javascript\" language=\"javascript\">\n      var aax_size='728x90';\n      var aax_pubname = 'trustedstay-21';\n      var aax_src='302';\n    <\/script>\n    <script type=\"text\/javascript\" language=\"javascript\" src=\"https:\/\/c.amazon-adsystem.com\/aax2\/assoc.js\"><\/script><\/div>\n<\/p>\n<h2><strong>My Pain<\/strong><\/h2>\n<p>How do I ensure once my customer\u2026always my customer\u2026?<\/p>\n<h2><strong>My experience<\/strong><\/h2>\n<p>No matter how lavish or expensive things you put in your serviced apartments, if certain basic things are missing your guest would never be satisfied. You cannot do much with room size and location of your property, but you can always ensure completeness of small basic elements which may not cost much but will leave your guest satisfied. (You can read about <a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/how-to-price-a-room\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to price a room<\/a> here)<\/p>\n<ul>\n<li><strong>Bedroom<\/strong> (Apart from Beds, Mattress, Protector, Pillow &amp; Bed Linen, TV &amp; AC). Ensure following must have\n<ul>\n<li>Side tables with Bed Lamps<\/li>\n<li>Floor rug\/Carpet<\/li>\n<li>Luggage rack<\/li>\n<li>Full Mirror<\/li>\n<li>Bathroom Slippers<\/li>\n<li>Study Table with Chair &amp; Study Lamp.<\/li>\n<li>Dustbins<\/li>\n<li>Laundry Bag<\/li>\n<li>Hangers in Cupboard<\/li>\n<li>Mosquito Repellent<\/li>\n<li>Instruction sheet<\/li>\n<li>Menu Card (In-house\/Nearby Restaurants)<\/li>\n<li>Cushions &amp; Bed runner<\/li>\n<li>Wall Clock<\/li>\n<li>Wall Painting<\/li>\n<li>Water Bottle\/Jug\/Glass<\/li>\n<li>Coffee table &amp; Chair, if room size permits<\/li>\n<li>Blackout Curtain on windows<\/li>\n<li>Foot Mat<\/li>\n<\/ul>\n<\/li>\n<li><strong>Bathroom<\/strong>\n<ul>\n<li>Bathroom mat<\/li>\n<li>Towel rack with Hand Towel &amp; Bath Towel<\/li>\n<li>Mirror at a correct Height<\/li>\n<li>Soap Dispenser<\/li>\n<li>Shampoo Dispensers<\/li>\n<li>Dustbin<\/li>\n<li>Odonil deodorant<\/li>\n<li>Shower curtain<\/li>\n<\/ul>\n<\/li>\n<li><strong>Living area<\/strong> (apart from Dinning table &amp; sofa set)\n<ul>\n<li>Paintings \/Murals on the wall, wall should not look empty<\/li>\n<li>Plants<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><strong>Eye to Details<\/strong><\/h3>\n<ul>\n<li>Power Points: Position of Power points is important. Should be next to bed and study tables for easy access<\/li>\n<li>Maintenance: Regular shower holes unclogging, Health Faucet unclogging, Check remotes regularly, clock cell. Regular Plumbing services\/Deep cleaning, Pest control every fortnightly, daily house keeping<\/li>\n<li>Bed &amp; Bath Linen: Stained or damaged linen should never be used. I in <a href=\"https:\/\/www.alcove.co.in\" target=\"_blank\" rel=\"noopener noreferrer\">Alcove Serviced apartments<\/a> replace all my towels every six months, replace all my bed linen once a year and whitewash the complete building minimum once in two years.<\/li>\n<li>Staff Mannerism: Its very important to train all <a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/manpower-recruitment-retention\/\" target=\"_blank\" rel=\"noopener noreferrer\">manpower<\/a> to wish guest whenever they encounter the guest in their serviced apartment. Train staff never to say No to any requirement of the guest. If the guest is demanding unreasonably train them to talk to the owner directly.<\/li>\n<li>Room Ventilation : During morning housekeeping open windows to ventilate the room, Mosquito net on all windows is a must.<\/li>\n<li>Food: Catering homely food to the taste of the guest<\/li>\n<\/ul>\n<p>These are some of the parameters that the TrustedStay team evaluates before qualifying a <a href=\"https:\/\/www.trustedstay.com\" target=\"_blank\" rel=\"noopener noreferrer\">serviced apartment<\/a> into its fold.<\/p>\n<h2><strong>My Conclusion<\/strong><\/h2>\n<p>Just do the above basics right. Don\u2019t try to over spent thinking that the customer will be happy. Just focus on not to give any opportunity for the customer to complaint. That&#8217;s it, these are the simple <a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/how-to-maintain-relationships-with-customers\/\" target=\"_blank\" rel=\"noopener noreferrer\">client retention<\/a> strategies for serviced apartments. Do write your comments below if you agree.<\/p>\n<p>Also Checkout :<\/p>\n<ul>\n<li><a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/service-apartment-operation-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">Control your service apartment operations<\/a><\/li>\n<li><a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/how-to-win-back-lost-customer\/\" target=\"_blank\" rel=\"noopener noreferrer\">Stay connected with customer even if he resigns<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Do you want to know those 35 small things which does not cost money but will ensure that your customer revisits your serviced apartment?<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-143","post","type-post","status-publish","format-standard","hentry","category-serviced-apartments"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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