{"id":118,"date":"2020-05-06T11:30:36","date_gmt":"2020-05-06T11:30:36","guid":{"rendered":"https:\/\/www.trustedstay.in\/blog\/?p=118"},"modified":"2020-06-10T03:41:15","modified_gmt":"2020-06-10T03:41:15","slug":"how-to-win-back-lost-customer","status":"publish","type":"post","link":"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/how-to-win-back-lost-customer\/","title":{"rendered":"Customer resigned? Never Delete from your database"},"content":{"rendered":"<p>And you thought that this customer is of no use now. Did you know that you are sitting on a goldmine? Want to know how, then read on\u2026<br \/>\n<!--more--><br \/>\n<div class='code-block code-block-2' style='margin: 8px 0; clear: both;'>\n<script type=\"text\/javascript\" language=\"javascript\">\n      var aax_size='728x90';\n      var aax_pubname = 'trustedstay-21';\n      var aax_src='302';\n    <\/script>\n    <script type=\"text\/javascript\" language=\"javascript\" src=\"https:\/\/c.amazon-adsystem.com\/aax2\/assoc.js\"><\/script><\/div>\n<\/p>\n<h2><strong>My Pain:<\/strong><\/h2>\n<p>Email bounced numbers were increasing quarter after quarter every time when we send email marketing mails to all our database.<\/p>\n<h2><strong>My experience:<\/strong><\/h2>\n<p>As a process every quarter we send email marketing mails to all our customers in our database. A few mails bounce, indicating that the customers may have left their previous organisation. My team used to deactivate that contact and move on\u2026Till I discovered that we were sitting on a gold mine.<\/p>\n<p>Once you have the list of customer details for emails that bounced.<\/p>\n<p>First pull out your scribble pad. Start with studying the history activity of the bounced contact in your CRM or database. Read interactions the customer had with you, if any?<\/p>\n<p>Here is the Call Script to win back lost customers and I guarantee 75% of your customer would engage with you, disclose his\/her new mail id and would be happy to help. Here\u2019s how.<\/p>\n<p><strong>Ajay<\/strong>: <em>Good morning am I speaking to Mr Vivek Nagarkatti? (to understand on how to modulate your voice please Refer our blog on <a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/how-to-maintain-relationships-with-customers\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to maintain relationship with clients<\/a>)<\/em><\/p>\n<p><strong>Customer<\/strong>: <em>Yes, who is it<\/em><\/p>\n<p><strong>Ajay<\/strong>: <em>Good morning Mr Vivek Nagarkatti I am Ajay speaking from TrustedStay. Long back we were in touch when you were in HP GEBC. We are <a href=\"https:\/\/www.trustedstay.com\" target=\"_blank\" rel=\"noopener noreferrer\">PAN India into Serviced apartments<\/a>.<\/em><\/p>\n<p><em>We thought of connecting with our old contacts. BTW I just sent a mail to your mail id <\/em><em>vivek*****@hp.com<\/em><em> and the mail bounced. Just wanted to check has your email id changed?<\/em><\/p>\n<p><strong>Customer<\/strong>: <em>Yes, I have left the company 2 months back and joined a new company. (Please remember the customer is new in his organisation, and he feels comfortable talking to old connect even if he cannot recall and he would be happy to help now)<\/em><\/p>\n<p><strong>Ajay<\/strong>: <em>Oh wonderful sir, I would be highly obliged if I could re introduce TrustedStay to your new company and see if there is any possibility of getting some business opportunity? Can I have your new email ID?<\/em><\/p>\n<p><strong>Customer<\/strong>: <em>Sure but I am not concerned with travel, and \u00a0rather I am new to the organisation.<\/em><\/p>\n<p><strong>Ajay<\/strong>: <em>No problem Sir just forward my mail to the concerned person and please loop me in and I will take it from there. It would be of great help to us Sir.<\/em><\/p>\n<p><strong>Customer<\/strong>: <em>Ok here\u2019s my new email id <\/em><em>Vivek******@srnova.com<\/em><\/p>\n<p><strong>Ajay<\/strong>: <em>Thank you very much sir. BTW who is the concerned person now in HP? with whom I can stay connected for accommodation bookings? (there is a possibility that there is a change and you will be updated)<\/em><\/p>\n<p><strong>Customer<\/strong>: <em>Please connect with Prasad his email ID is <\/em><em>Prasad*****@hp.com<\/em><em> and his contact no is 9********8<\/em><\/p>\n<p><strong>Ajay<\/strong>: <i>Thank you so much sir , I will be sending you the mail and all the best in your new assignment and I hope you will not mind me calling you next\u00a0month just for an update?<\/i><\/p>\n<p><strong>Customer<\/strong>: <em>Sure no problem<\/em><\/p>\n<p><strong>Ajay<\/strong>: <i>Thanks once again, do stay in touch.<\/i><\/p>\n<p>Please note that not only have you taken an opportunity to get into another company but you also managed to get the update on the concerned person of his previous organisation.<\/p>\n<p>Then do follow up with a mail, the mail script I send is as under.<\/p>\n<p><em>Dear Vivek<\/em><\/p>\n<p><em>It was nice connecting with you again after our last association with HP<\/em><em>\u00a0<\/em><\/p>\n<p><em>Would be obliged if you could put across to your concerned in HR\/Admin so that we could offer our serviced apartments across India and help\u00a0reduce employee cost of travel without compromising on the employee satisfaction<\/em><\/p>\n<p><em>A brief once again&#8230;<\/em><\/p>\n<p><em>TrustedStay is into Corporate Accommodation.\u00a0<\/em><\/p>\n<p><em>As of today we offer over 200+ Quality <a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/setting-up-a-serviced-apartment\/\" target=\"_blank\" rel=\"noopener noreferrer\">Service apartments<\/a> &amp; Serviced rooms in 18 cities: Ahmedabad, Gandhinagar, Bangalore, Chennai, Hyderabad, Vizag, Vijayawada, Coimbatore, Varanasi, Mumbai, Thane, Navi Mumbai, Pune, Delhi, Noida, Gurugram, Kolkata &amp; Cochin.\u00a0<\/em><\/p>\n<p><em>We are not into number game but into Quality. Every property that is listed with us is personally evaluated by our team before we take into our fold.\u00a0<\/em><\/p>\n<p><em>Our facilities are used by corporate such as Boeing India, Practo, Grofers, Tata Sky, Ratnakar Bank, Shapoorji Group, Toshiba, Crompton, Mitsubishi, CGI, Bharti AXA General Insurance, Tata AIG, Tech Mahindra, Acko General Insurance, RPG Group of Companies &amp; Aditya Birla group of companies. We are also listed on Yatra Smart (Corporate) &amp; SOTC<\/em><\/p>\n<p><em>Please visit our portal, to experience &amp; locate properties close to your offices.\u00a0<\/em><\/p>\n<p><em>https:\/\/www.trustedstay.com<\/em><\/p>\n<p><em><span style=\"text-decoration: underline;\">Benefits:<\/span><\/em><\/p>\n<ul>\n<li><em>Qualified Properties: Our primary objective while hand picking our properties is Quality. We select properties in safe residential locations, with spacious rooms and great service. Every property listed has been personally seen and qualified by our team.<\/em><\/li>\n<li><em>Quality Assurance: Since quality is our prime concern we conduct regular checks of our properties and delist properties that fail to match the TrustedStay promise.<\/em><\/li>\n<li><em>Exclusive Properties: Properties found on TrustedStay are an aggregation of the best service apartments in that city and can only be found at TrustedStay.com<\/em><\/li>\n<li><em>Personalized Service: We have a direct access to every property owner and can entertain any special request that the customer needs.<\/em><\/li>\n<li><em>24*7 customer care: We have a <a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/how-to-handle-high-call-volume\/\" target=\"_blank\" rel=\"noopener noreferrer\">24*7 Call centre number<\/a> (89510 89510) and a single mail ID stay@trustedstay.com (9am to 9pm, 7 days a week) accessible for booking or any escalation<\/em><\/li>\n<li><em>GST Registration: \u00a0across all states in India<\/em><\/li>\n<li><em>Speed of response: Any query sent through mail\/Call from 9 AM to 9 PM will be responded within 30 minutes.<\/em><\/li>\n<li><em>Feedback: 100% guest feedback reported to Admin within 1 day of his stay at the property.<\/em><\/li>\n<\/ul>\n<p><em>Looking forward to your response.<\/em><\/p>\n<p><em>With Regards,<\/em><\/p>\n<p><em>Ajay<\/em><\/p>\n<p>TrustedStay an offshoot of <a href=\"https:\/\/www.alcove.co.in\" target=\"_blank\" rel=\"noopener noreferrer\">Alcove<\/a><\/p>\n<p>All new portal, new experience, more choice.<\/p>\n<p>Serviced Apartments, exactly as you expect.<\/p>\n<p>Mob: 0 89510 89510<\/p>\n<p>www.trustedstay.com<\/p>\n<h2><strong>My Conclusion:<\/strong><\/h2>\n<p>In case you are already doing this, or if you haven\u2019t. Do share your experience below.<\/p>\n<p>Also Checkout<\/p>\n<ul>\n<li><a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/cold-calling-scripts\/\" target=\"_blank\" rel=\"noopener noreferrer\">Effective cold calling Script<\/a><\/li>\n<li><a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/cold-visits-technique-to-get-prospects\/\" target=\"_blank\" rel=\"noopener noreferrer\">Effective cold call Visits<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>And you thought that this customer is of no use now. Did you know that you are sitting on a goldmine? Want to know how, then read on\u2026<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-118","post","type-post","status-publish","format-standard","hentry","category-serviced-apartments"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer resigned? Never Delete from your database | Call script to win back lost customers<\/title>\n<meta name=\"description\" content=\"Customer resigned? Never Shift+Del from your database | Call Script to Win Back Lost Customer : And you thought that this customer is of no use now. Did you know that you are sitting on a goldmine? 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