{"id":102,"date":"2020-05-04T16:59:29","date_gmt":"2020-05-04T16:59:29","guid":{"rendered":"https:\/\/www.trustedstay.in\/blog\/?p=102"},"modified":"2020-06-10T03:40:20","modified_gmt":"2020-06-10T03:40:20","slug":"how-to-maintain-relationships-with-customers","status":"publish","type":"post","link":"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/how-to-maintain-relationships-with-customers\/","title":{"rendered":"Don&#8217;t want to maintain relationships with clients, forget growth then."},"content":{"rendered":"<p>I will share a simple yet powerful <a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/cold-calling-scripts\/\" target=\"_blank\" rel=\"noopener noreferrer\">Call Script<\/a> which is guaranteed to make 9 out of 10 existing customers happy!!! Any day.<br \/>\n<!--more--><br \/>\nPS: Here I am talking about any client who got connected with you and may not have given you any business but his details are there in your database.<br \/>\n<div class='code-block code-block-2' style='margin: 8px 0; clear: both;'>\n<script type=\"text\/javascript\" language=\"javascript\">\n      var aax_size='728x90';\n      var aax_pubname = 'trustedstay-21';\n      var aax_src='302';\n    <\/script>\n    <script type=\"text\/javascript\" language=\"javascript\" src=\"https:\/\/c.amazon-adsystem.com\/aax2\/assoc.js\"><\/script><\/div>\n<\/p>\n<h2><strong>My Pain:<\/strong><\/h2>\n<p>At times we plan to talk to our clients in our <a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/how-to-win-back-lost-customer\/\" target=\"_blank\" rel=\"noopener noreferrer\">database<\/a> especially on lean days but not sure what to talk and end up not calling. Don\u2019t we?<\/p>\n<h2><strong>My experience:<\/strong><\/h2>\n<p>Here\u2019s what I do on a lean day<\/p>\n<p>I plan the day setting a target of touching at least 50 clients from my database in a day.<\/p>\n<p>My calling period is 10 am to 12.30 am &amp; 3 PM to 5.30 PM.<\/p>\n<p>Before calling I spend time seeing all details of the client on when we connected last?<\/p>\n<p>Did he give any booking in the past?<\/p>\n<p>And read last conversation in our <a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/best-crm-for-smalll-business\/\" target=\"_blank\" rel=\"noopener noreferrer\">CRM<\/a>\/emails if any?<\/p>\n<p>Most important. I keep a scribble pad next to me and jot down all details.<\/p>\n<p>Once done. Here I go\u2026<\/p>\n<p><em><strong>Nisha<\/strong>: Good morning am I speaking to Mr Zuber Khan?<\/em><\/p>\n<p><em>(Please be loud, slow and clear in your communication. Read full name. Reading out complete name gives confidence to the customer that it\u2019s not a spam caller as the caller knows his full name.)<\/em><\/p>\n<p><em><strong>Customer<\/strong>: Yes, who is it?<\/em><\/p>\n<p><em><strong>Nisha<\/strong>: Well, I am Nisha Calling from TrustedStay.<\/em><\/p>\n<p><em>I do not know if you recall, way back in 2018 we were in touch regarding your requirement of <a href=\"https:\/\/www.trustedstay.com\/service-apartments-in-mumbai\" target=\"_blank\" rel=\"noopener noreferrer\">serviced apartment in Mumbai <\/a>(pause).<\/em><\/p>\n<p><em>(Again, stress on clear, slow and loud communication. It\u2019s important to communicate the following two elements, your <a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/inflight-print-ad-campaigns-effectiveness\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>brand<\/strong> <\/a>and <strong>business<\/strong>. Coz at times when you do not communicate your company or do not communicate clearly, the customer will get irritated, will interrupt and seek clarification which company? I did not understand, and if that happens you have killed your call.)<\/em><\/p>\n<p><em><strong>Customer<\/strong>: No frankly, I can\u2019t recall.<\/em><\/p>\n<p><em><strong>Nisha<\/strong>: Anyway, we were just trying to connect with our old contacts, to know your wellbeing. By the way was also checking my database, is this email still your active one? &#8211; zuber*******@yahoo.co.in?<\/em><\/p>\n<p><em>(Reading out the email id reinforces confidence in the customer&#8217;s mind that the executive and company is a genuine one as she is reading out the correct email id and the second objective is to get the new active mail id as many have changed to Gmail. It is not important that you have to talk about future bookings or business just a hello is also good to go)<\/em><\/p>\n<p><em>\u00a0<strong>Customer<\/strong>: Yes its correct<\/em><\/p>\n<p><em>\u00a0<strong>Nisha<\/strong>: Thank you for updating, I will be sending you a special offer through mail,\u00a0 please stay in touch.<\/em><\/p>\n<p><em>Once call is over, update your CRM and follow-up with mail as under.<\/em><\/p>\n<p><em>Dear Zuber, <\/em><\/p>\n<p><em>It was a nice connecting with you after a long time.<\/em><\/p>\n<p><em>TrustedStay has PAN India over 200 plus <a href=\"https:\/\/www.trustedstay.in\/blog\/serviced-apartments\/customer-retention-strategies-for-serviced-apartments\/\" target=\"_blank\" rel=\"noopener noreferrer\">serviced apartments<\/a> spread across 18 cities.<\/em><\/p>\n<p><em>As a gesture, we are glad to offer you special rates till Month 20xx on your personal stay across any of our properties.<\/em><\/p>\n<p><em>Please visit our website to see options<\/em><\/p>\n<p><em>https:\/\/www.trustedstay.com\/<\/em><\/p>\n<p><em>Please stay in touch <\/em><\/p>\n<p><em>With Regards,<\/em><\/p>\n<p><em>Nisha<\/em><\/p>\n<p><em>TrustedStay an offshoot of <a href=\"https:\/\/www.alcove.co.in\" target=\"_blank\" rel=\"noopener noreferrer\">Alcove Hospitality<\/a><\/em><\/p>\n<h2><strong>My Conclusion:<\/strong><\/h2>\n<p>Build your own personal script using the above and let us know the response you get. And share your experience below.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I will share a simple yet powerful Call Script which is guaranteed to make 9 out of 10 existing customers happy!!! Any day.<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-102","post","type-post","status-publish","format-standard","hentry","category-serviced-apartments"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Don&#039;t want to maintain relationships with clients, forget growth then. | Blog | TrustedStay<\/title>\n<meta name=\"description\" content=\"I will share simple yet powerful Call Script which will make you existing customers happy. 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